Privacy Policy

This Privacy Policy explains how [Company / Developer Name] ("we," "us," or "our") collects, uses, and protects your information when you use the Nagham Pro mobile application (the "App") on Android and iOS. By using the App, you agree to the practices described here.

1. Information We Collect

Information you provide

  • Account details, such as your name, email address, phone number, and password, if you create an account.
  • Order and delivery details, such as your shipping address and order history, if you make purchases through the App.
  • Messages you send us, such as support requests or feedback.

Information collected automatically

  • Device information: device model, operating system version, unique device identifiers, and language settings.
  • Usage data: screens viewed, features used, time spent in the App, and crash or performance logs.
  • Approximate location: based on your IP address, used for regional content, currency, or delivery options.
  • Push notification tokens: if you allow notifications.

Payment information
Payments are handled by third-party payment processors [e.g., Shopify Payments, Stripe, Apple Pay, Google Pay]. We do not store your full card number on our servers.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the App.
  • Process orders and payments and arrange delivery.
  • Send order updates, service messages, and notifications you have agreed to receive.
  • Respond to support requests.
  • Understand how the App is used so we can improve it and fix bugs.
  • Prevent fraud and abuse, and keep the App secure.
  • Comply with legal obligations.

We do not sell your personal information.

3. Sharing Your Information

We share information only in these cases:

  • Service providers that help us run the App, such as hosting, analytics, crash reporting, payment processing, delivery, and push notifications. Examples include [Google Firebase, Google Analytics, Apple, Shopify, delivery partners]. They may use your information only to provide services to us.
  • Legal requirements, when disclosure is required by law, a court order, or a request from a government authority, or when needed to protect our rights or the safety of users.
  • Business transfers, if we are involved in a merger, acquisition, or sale of assets.

Third-party services have their own privacy policies, and we encourage you to read them.

4. Tracking and Advertising

The App does not track you across other companies' apps or websites, and it does not show third-party advertising.

    5. Data Retention

    We keep personal information only as long as needed to provide the App and meet the purposes described in this policy, or as required by law, for example for tax and accounting records. After that, we delete the information or anonymize it.

    6. Account and Data Deletion

    You can ask us to delete your account and the personal data linked to it:

    • In the App: [Settings → Account → Delete Account], if available, or
    • By emailing [[email protected]] with the subject "Delete my account."

    We will process your request within [30] days. We may keep some information where the law requires it, such as order records.

    7. Data Security

    We use reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS/TLS). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    8. Your Rights

    Depending on where you live, you may have the right to:

    • Access the personal data we hold about you.
    • Correct inaccurate data.
    • Delete your data.
    • Object to or restrict certain processing.
    • Withdraw consent at any time.
    • Request a copy of your data in a portable format.

    To exercise these rights, contact us using the details below. Residents of the EU/UK (GDPR) and California (CCPA/CPRA) have these rights under applicable law.

    9. Children's Privacy

    The App is not directed to children under 13 (or under 16 where local law requires). We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

    10. Permissions

    The App may ask for access to certain device features. You can change these permissions at any time in your device settings.

    11. International Transfers

    Your information may be processed on servers located outside your country, including in [countries / regions]. Where this happens, we take steps to make sure your data is protected under applicable law.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. When we do, we will update the effective date above. If the changes are significant, we will also notify you in the App.